Massage & Bodywork Clinic

 

- Client and Patient Policies –

- Privacy Policies Notice -

 

Heaven's Hands, Inc.

205 North Chestnut Street, Suite 109

La Crescent, MN 55947

Tel: 507-895-5000

www.heavenshands.com

 


 

Client and Patient Policies

HOURS OF OPERATION

Massage Hours
9:00 am to 8:00 pm – Mon. thru Thu.

9:00 am to 6:00 pm – Fri.

9:00 am to 3:00 pm – Sat.

Reception Hours
9:00 am to 5:00 pm - Mon thru Fri.
As needed - Saturday

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PAYMENT
We accept checks and cash as well as Visa and MasterCard.  We also accept Heaven’s Hands gift cards and stored value cards.  Gratuities can be left on the credit card or given directly to the therapist after the massage is completed.

GIFT CARDS
Heaven’s Hands gift cards are intended to represent a stored monetary value to be used toward the purchase of massage therapy services only.  At the time of purchase the purchaser is informed of the current massage therapy rates (including sales tax). Heaven’s Hands gift cards do not expire and no fees will be deducted for non-use.  As our rates do occasionally change, the redeemer of a gift card is responsible for costs above the amount of value on the gift card.  Gift cards are non-refundable.


 

REFERRAL PROGRAMS
Heaven’s Hands appreciates your patronage and realizes that your unsolicited word-of-mouth referrals are one of the most important ingredients in our success.  At times, we may offer incentives and bonuses for referring clients.  Please ask your massage therapist for more information.

REFUNDS / DISCOUNTS
Massage therapy sessions cancelled by Heaven’s Hands (i.e., ill massage therapist) within 24 hours of appointment will be given a 25% discount on next visit.  This policy only applies to cancellations and is not valid when the client is offered a similar appointment with one of our other massage therapists.

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FEEDBACK / REVIEWS
We appreciate all feedback and frequently use customer suggestions to improve our operation.  Client Feedback Surveys are located near the main door of Heaven’s Hands clinic.

INTAKE / CONSENT FORM
Once you arrive for your initial massage, you will need to sign Heaven’s Hands intake form.

CANCELLATION POLICY
We have a 24 hour per therapist cancellation policy. That means if your party books 2 therapists, we need 48 hours notice for cancellation.  Individual massage sessions, the vast majority, require 24 hours of notice.  If we do not receive this notice, you will be charged 50% of the appointment’s cost.  If you book your massage less than 24 hours before the scheduled appointment, there is no cancellation, you will be charged 50% of the appointment.
LATENESS POLICY
If you arrive at your massage therapy location (Clinic or on-site) within 5 minutes of the appointed time, there will be no additional charges. Because we want to provide prompt start times for all of our clients, tardiness greater than 5 minutes will be subtracted from the scheduled massage session.
(If you are not present within 20 minutes of your appointment you will be considered a “no-show” and charged 50% of the appointment.)


AGE POLICY
If you're under the age of 18, a parental consent form must be signed prior to your massage.


RIGHT TO REFUSE
We reserve the right to refuse potential clients for any reason.

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Notice of Privacy Practices

Heaven’s Hands, Inc. is dedicated to providing top-quality service. Protecting your privacy is paramount and we have implemented procedures to safeguard the information included in your files. We have installed a firewall on our computer; computerized files can only be accessed with a password; and all paperwork is kept in a locked filing cabinet.  This notice describes how Protected Health Information (PHI) about you may be used and disclosed and how you can get access to this information. Please review it carefully.

 

 

Your Personal and Protected Health Information

We may gather personal and health information from you, other health care providers and third party payers. This information is used for treatment, payment and health care operations. The following describes the ways we may use and disclose your Protected Health Information:

* We may provide PHI about you to health care providers, other practice personnel, or third parties who are involved in the provision, management or coordination of your treatment care.

* We may disclose your PHI to any third party you designate in writing.

* We may use or disclose your PHI so that we can collect or make payment for the health care services you receive or are going to receive.

* We may disclose your PHI if we ever sell or transfer our practice.

* We may disclose your PHI if we believe it is necessary to prevent a serious threat to your health and safety or the health and safety of the public.

* We may disclose your PHI to a government agency if we believe you have been a victim of abuse, neglect or domestic violence. We will make this disclosure if it is necessary to prevent serious harm to you or other potential victims, you are unable to agree due to your incapacity, you agree to the disclosure, or required by law.

* We may disclose your PHI to a health oversight agency for activities authorized by law.

* We may disclose your PHI as required by a court or administrative order, or under certain circumstances in response to a subpoena, discovery request or other legal process.

* We may release your PHI as necessary to comply with laws relating to Workers’ Compensation or similar programs that are established by the law to provide benefits for work‑related injuries or illness without regard to fault.

 

 

* We may disclose your PHI to a HIPAA certified Business Associate (a person or organization that performs a function or activity on behalf of the practice that involves the use or disclosure of PHI, such as a billing services company or another practitioner who is involved in your health care).

* Your PHI may be disclosed for military and veterans affairs, for national security and intelligence activities, or for correctional activities.

* We may use or disclose your PHI when required by law.

* We may use your name, address, phone number, e-mail, and your records to contact you with appointment reminder calls, recall postcards, greeting cards, information about alternative therapies, or other related information that may be of interest to you. If you are not at home to receive an appointment reminder, a message will be left on your answering machine.

 

 

Please note your rights regarding this information:

1. You are entitled to inspect and receive copies of your records.

2. You are entitled make a written request to amend your PHI files or put restrictions on certain uses and disclosure of PHI.

3. We accommodate any reasonable request, yet we retain the right to deny inclusion of amendments or use restrictions of your PHI.

4. You have the right to disagree with the practitioner’s refusal of inclusion.

5. You have a right to receive all notices in writing.

6. You have the right to request that we do not disclose your information to specific individuals, companies, or organizations. Any restrictions should be requested in writing. We are not required to honor these requests. If we agree with your restrictions, the restriction is binding on us.

7. You may complain to us or the Secretary for Health and Human Services if you feel that we have violated your privacy rights. There will be no retaliation for filing a complaint. Written comments should be addressed to our Privacy Officer at our office address or the Secretary for Health and Human Services, 200 Independence Ave. SW, Room 509F, HHH Bldg. Washington, DC 20201.

 

Original Effective Date: January 7th, 2007

 

This notice remains in effect until it is replaced or amended by changes in the law.